Privacy Policy and its related Ten20™ mobile application (collectively, “Ten20 Platform” or the “Platform”) Ten20 is dedicated to protecting your personal information and informing you about how we use it. This privacy policy applies to transactions and activities and data gathered through the Platform. Please review this privacy policy which may be revised periodically without notice. Each time you use the Platform or provide us with information, by doing so you are accepting the practices described in the privacy policy at that time.

Data We Collect from You

In order to operate the Platform and to provide you with information about products or services that may be of interest to you, We may collect “personal information” (i.e. information that could be used to contact you directly (without using the Platform) such as full name, postal address, phone number, credit/debit card information, birthday, or email address) or “demographic information” (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, zip code, hometown, gender, username, age/birth date, browsing history information, searching history information, and registration history information). We will also collect the contact information of your contacts, if you choose to connect your contacts and address book information with Ten20 and your login credentials to your social network accounts, such as Facebook and Twitter, if you choose to connect those accounts with your Ten20 account.
When you the Platform, we may also collect the following information:

  • Location Information. When you use our application we also detect precise location information about the trip. If you permit the use of location services via your permission system used by your mobile device, we may also collect the location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
  • Device Information. We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software, unique device identifier, serial number, device motion information, and mobile network information.
  • Message Information. We may collect information when utilizing our messaging services to connect with other parties, contacts or users through our application.

You represent and warrant that you have the authority to provide us with any such contact information. Demographic information is divided into two (2) categories:

  • “non-public information”, which consists of ride transaction information and one-on-one communications between you and other users of the Ten20 Platform; and
  • “public information”, which consists of all other demographic information.

Please note that nowhere on the Platform do we knowingly collect, keep or maintain personal information from children under the age of eighteen (18), as we require that all users represent to us that they are at least eighteen (18) years old.

How We Use Personal Information

We may use your email address and your other personal information to help us efficiently operate the Platform, to contact you in connection with your transactions and other activities on the Platform (including, but not limited to, confirmation emails, or important news that could affect your relationship with Ten20), to forward trip information to you from other Users, to forward trip information from you to other Users, and to contact you and others to suggest potential matches. We use your contact information to find and connect with your friends (when instructed by you). These types of communications are known as “Operational Communications.” In some cases, Operational Communications may also contain commercial messages, such as banner ads and special offers.

To operate the Ten20 Platform, including processing your transactions and supporting your activities on the Ten20 Platform, we may share Your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as email origination, receipt or support services, customer relationship management services, and order fulfillment. We require these entities not to use your information for any other purpose.

By purchasing, or registering or making reservations for, products or services offered or sponsored by third parties on the Platform, or electing to receive communications (such as emails or material by mail) or electing to participate in contests, sweepstakes or other programs (such as discount or rewards programs), offered or sponsored by third parties on the Platform, you consent to our providing your personal information to those third parties. Those third parties may use your personal information in accordance with their own privacy policies. You will need to contact those third parties to instruct them directly regarding your preferences for the use of your personal information by them. Additionally, you agree that we may use and disclose all such information so submitted to such third parties in the same manner in which we are entitled to use and disclose any other information you submit to us.

Any third party with whom we are allowed to share your personal information is authorized to use your personal information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your personal information by them.

How We Use Demographic Data

We may review all demographic Data. We may use public information to enable other users to search your profile, to determine whether your details fit other user’s requirements, and to communicate with you. We may use demographic information to tailor the Platform and communications to your interests. We may also share demographic information with advertisers on an anonymous and aggregated basis (i.e., without telling the advertisers your identity). One of the reasons we may do this is to increase the likelihood that our advertisers’ goods and services will appeal to you as a user of the Platform. Our sharing of demographic information with advertisers is anonymous (i.e., we do not tell advertisers which particular Users are members of which demographic groups), subject to the rest of this privacy policy. When you respond to an advertisement, however, we ask you to remember that if that ad that is targeted to a demographic group and you decide to give the advertiser your personal information, then the advertiser may be able to identify you as being a member of that demographic group.

How to Edit Your Information

Ten20 provides you with the ability to access and edit your personal information. You may update your information in your profile under “My Account.”

So that we can protect the integrity of sensitive data, there are certain pieces of information, such as your age, that you cannot alter yourself.

Our databases automatically update any personal information you edit in your profile, or that you request we edit. Information transmitted through boards, chats, polls or through any other means remain in our databases and become the property of Ten20 upon submission. Keep this in mind if you decide to communicate personal information through any of these applications.

Use of “Cookies”

We use cookies during your use of our site.  Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember your load search history and suggest new searches based on your history.  They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Firefox, Google Chrome, Safari, or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.

Information Retention

To preserve the integrity of our databases, standard procedure calls for us to retain information submitted by members for an indefinite length of time. Ten20 understands your submissions as consent to store all your information in one place for this indefinite length of time, if we so wish. If required by law, as is the case to comply with the Children’s Online Privacy Protection Act (COPPA), we will nullify member information by erasing it from our database. We will also respond to written member requests to nullify account information. Also, by using the Platform, you do hereby represent and warrant that you understand and agree that all information submitted by you through the Platform or otherwise to Ten20 becomes the property of Ten20 and may be used in the sole discretion of Ten20 in accordance with this Agreement.


Ten20 provides Users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. Ten20 gives Users the option to remove their information from our database, to not receive future communications or to no longer receive our service.

Special Cases in Which We Share Personal Information

Your personal information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy. We may also disclose personal information when we determine that such disclosure is necessary to comply with applicable law, to cooperate with law enforcement or to protect the interests or safety of Ten20 or other visitors to the Platform. We also may disclose your personal information to our subsidiary and parent companies and businesses, and other affiliated legal entities and businesses with whom we are under common corporate control. Whenever personal information is disclosed under this paragraph, we may also disclose your demographic information along with it, on a non-anonymous basis. Any of our parent, subsidiary and affiliated legal entities and businesses that receive your personal information or non-anonymous demographic information from us will comply with the terms of the privacy policy of this Agreement with respect to their use and disclosure of such information.

Our Security Precautions

Your Ten20 Profile is password-protected so that only you and authorized Ten20 employees or agents have access to your account information. If you have registered for Ten20 using Facebook Connect, then your login and password shall be the same as your Facebook login and password. In order to maintain this protection, do not give your password to anyone. Ten20 staff will never proactively reach out to you and ask for any personal account information, including your password. If you share a computer, you should sign out of your Ten20 account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

Ten20 makes every effort to ensure that your information is secure on its system. Ten20 has staff dedicated to maintaining our privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security and making sure that every Ten20 employee and agent is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Ten20 cannot guarantee the security of any information you transmit to us, and you do so at your own risk. If you have any further questions on this issue, refer to the rest of this Agreement. Ten20 expressly disclaims any liability that may arise should any other individuals obtain the information you submit to the Platform.

Ten20 has security measures in place to protect against the loss, misuse and alteration of the information under our control. Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction.

The Platform may contain links to other web sites. We are of course not responsible for the privacy practices of other web sites. We encourage our Users to be aware when they leave the Platform to read the privacy statements of each and every web site that collects personally identifiable information. The privacy policy of this Agreement applies solely to information collected by the Platform.

Changing our Privacy Policy for Previously Gathered Information

If at any point we decide to use particular personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify Users by way of an email or by providing thirty (30) days’ notice on the Platform. We also encourage you to review this Agreement periodically. Please note that we will continue to have the right to change our privacy policy and practices or any other terms of this Agreement, and how we use your personally identifiable information, without notice, as described in herein, provided that such changes shall only apply to information gathered on or after the date of the change.

Contacting Ten20

If you have any questions about this privacy statement, the practices of Ten20, or your dealings with Ten20, you may contact us at

please contact the Company in any manner as follows:

Address: 31 E. Main Street, New Palestine, Indiana 46163

Attention: Ten20™ Manager.